Frequently Asked Questions

 PRODUCT + INGREDIENTS

Q: Are your products safe for all hair types?

A: Yes! FORME by Naitcole Michele is designed for all textures — curly, coily, wavy, straight, color-treated, natural and extensions.

Q: Are the ingredients safe and clean?

A: Yes. Our products are formulated with high-performance ingredients that are free from sulfates, parabens, and harsh chemicals. See each product page for a full ingredients list.

Q: Are the products gender-neutral?

A: Absolutely. FORME by Naitcole Michele is created for everyone who values intentional, luxury haircare.

 SHIPPING + DELIVERY

Q: Where do you ship?

A: We currently ship within the U.S. and will expand globally soon. Be the first to know by subscribing to our list.

Q: How long does shipping take?

A: Orders are typically processed within 2–3 business days. Once shipped, you’ll receive a tracking number via email. Standard shipping takes 3–7 business days.

Q: How much is shipping?

A: Shipping is free on orders over $50. For all other orders, rates are calculated at checkout.

 ORDERS + PAYMENTS

Q: What payment methods do you accept?

A: We accept major credit/debit cards, PayPal, Apple Pay, and Shop Pay.

Q: Can I edit or cancel my order?

A: Once placed, orders are processed quickly. Please contact us immediately at hello@formemyhair.com we’ll do our best to assist.